Administrative Support and Customer Service at Bank Syariah Nasional Mataram

Abstract

Community service activities through internship programs are an implementation of experiential learning aimed at enhancing students’ competencies and contributing to partner institutions. This community service was conducted at Bank Syariah Nasional Mataram, focusing on administration and customer service using a preparatory, participatory, and mentoring approach. The results show that student involvement in operational activities, such as filing, data registration, installment planning, and billing, can improve administrative order, data accuracy, and service efficiency. Additionally, this activity also contributes to developing students’ technical and non-technical competencies, thereby supporting improvements in banking service quality while preparing students for the workforce.