Evaluasi Digitalisasi Proses Administrasi Keberangkatan Jamaah Umrah PT. Muhsinin Tour & Travel

Abstract

This community service activity is motivated by the importance of effective administrative processes in supporting the smooth departure of Umrah pilgrims at PT. Muhsinin Tour & Travel in Mataram City. The increasing demand for Umrah services requires travel agencies to implement administrative systems that are accurate, efficient, and well-integrated. However, several challenges are still encountered, including data discrepancies between documents, delays in document submission, and limitations in digital system synchronization. The method used in this activity is participatory observation conducted through a 9-week internship involving administrative staff and pilgrims. Data were analyzed using descriptive qualitative methods through data reduction, data presentation, and conclusion drawing. The results indicate that the administrative system has been implemented in a structured manner but still requires optimization through document digitalization and the implementation of a double verification system. These improvements have proven to enhance data accuracy, improve document management efficiency, and accelerate administrative service processes. Therefore, strengthening digital-based administrative systems is essential to improve service quality and minimize the risk of delays in pilgrims’ departure.